Order Modifications and Cancellations Once you have clicked on the "confirm" button, it might not be possible to edit or cancel your order. If you want to change some parameters, customer addresses, etc., please check whether such an option is available in your account. We are not bound to make modifications to your order, but we will do our best to accommodate requests on a case-by-case basis.
Replacement of Products and Credits Replacement of products and credits to the member's account for products claimed as damaged or not received are subject to Pixoprint's investigation and discretion.
Import Process The goods will be imported on behalf of the consignee/buyer. The consignee authorizes Pixoprint to import the goods on their behalf. The consignee will pay the taxes and duties in addition to the purchase price of the goods.
Shipping and Risk of Loss The risk of loss and title for such items pass to you upon our delivery to the carrier. It is your (if you are a user) or your customer's (if you are a merchant) responsibility to file any claim with the carrier for a lost shipment if carrier tracking indicates that the product was delivered. In such cases, Pixoprint will not make any refunds and will not resend the product.
Replacement/Return Requests Pixoprint will review replacement/return requests only if:
(a) There is a missing or broken product, or a print error if Pixoprint is at fault. (b) The wrong item was delivered or the wrong size/color from the order form. (c) Pixoprint receives a complaint within 7 days from the day the product was delivered or within 7 days after the estimated delivery date if the product is missing.
Please note that your items are made-to-order. We can only send you new products for the reasons listed above. We appreciate your understanding.